Refund policy

Return & Refund Policy

At Veltrovo, your satisfaction matters. If you're not completely happy with your purchase, we're here to help.

Returns

You have 30 calendar days from the date you receive your item to request a return for domestic orders (within USA), and 14 calendar days for international orders.

To be eligible for a return:

Item must be unused, unwashed, and in the same condition you received it
Item must be in its original packaging with all tags and accessories
Proof of purchase (order number or email) is required

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software or digital products
Personal care items (toothbrushes, hair tools, etc.) for hygiene reasons
Perishable goods (food, flowers, etc.)
Clearance or final sale items

How to Start a Return

Contact our support team at contact us with your order number and reason for return
We will provide you with a return shipping address and instructions
Pack the item securely and ship it back using a trackable shipping method

Domestic returns: Return shipping cost is the customer's responsibility unless the item was damaged or incorrect
International returns: Return shipping cost is the customer's responsibility

Refunds

Once we receive and inspect your returned item, we will notify you within 5–7 business days of the approval status.

If approved:

A refund will be issued to your original payment method
Refunds typically appear within 5–10 business days, depending on your bank or payment provider
Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:

Your order number
Clear photos of the damage or incorrect item

We will arrange a replacement or full refund at no extra cost to you, including return shipping.

Exchanges

If you need a different size, color, or variant, the fastest way is to return the original item and place a new order separately. We do not offer direct exchanges at this time.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

Check with your bank or credit card company — processing times vary
Contact your payment provider (PayPal, etc.)
If you've done both and still need help, reach out to us through contact us form.

Contact Us

For any return or refund questions, reach out to: contact us